Connect the USB port and encounter the message "USB device not recognized". Take specific steps to resolve this issue as follows: 👇👇👇 1. Update the USB driver 1) Click the Search icon in the t...
When a power surge occurs, you will typically receive a message to warn you and protect connected devices from any form of damage. In some cases, the USB port will stop working. The following will...
When you plug a microSD card into the card reader/hub/dock’s micro SD port, the card should recognize your laptop, but if it is in write-protection mode, you can browse the files on this card...
If the monitor keeps disconnecting and reconnecting or flashing through the hub/dock's DP port, the issue may be caused by the connected laptop, DP cable, monitor, or hub/dock itself. Here a...
Hi @ Armaan Haider Thank you for taking the time to contact us. Could you advise the detailed product model and laptop model No? (Such as: Dell Latitude 3520) We will check the compatibility for...
When you connect a monitor to the hub/dock’s DP port which can support up to 4K@60Hz with lower resolutions and refresh rates, the issue may be caused by the connected laptop, DP cable, monit...
Hi @Gustav Llombert Thank you very much for taking the time to contact us. The C port of this tablet supports video output and is compatible with the product; Please describe the problem you...
The Thunderbolt 4 Dock’s Thunderbolt 4 downstream port supports up to 8K@30Hz resolution. If you cannot get your monitor working through this port, it could be due to an issue with the connec...
When purchasing a power bank, you need to consider 3 specs as follows: Capacity - This is how much juice the power bank holds, usually measured in milliamp-hours (mAh). Input - This is the ...
Hi @FEDERICO DE LA PAZ Thank you very much for taking the time to contact us. The external display of this product is mirrored. Best regards MOKIN Support
Use extended desktop mode: ① Choose Apple menu > System Preferences, then click Displays. ② Click the Arrangement tab. ③ Make sure that the Mirror Displays checkbox isn’...
When connected the monitor to the hub/dock's DP(HDMI) port, the display has images but no sound on a monitor.This issue may be caused by the connected laptop, media player, display cable, monitor, ...
Hi @Billy Willson Thanks for the information you provide. The product is incompatible with the Dual display port adapter. Best regardsSincerelyMOKIN Support
Hi @Billy Willson Thank you very much for taking the time to contact us. Please provide the product SN and laptop model. Have a nice day!SincerelyMOKIN Support
If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, the charger and charging cable, or the...
When you connect a monitor to the HDMI port of a hub/dock, and if the screen appears abnormal with colors like yellow, red, green, blue, etc., the issue may be caused by the connected laptop, HDMI ...
When you connect a monitor to the hub/dock’s HDMI port with lower resolutions and refresh rates, the issue may be caused by the connected laptop, HDMI cable, monitor, or hub/dock itself. &nb...
Hi @Aldo Saenz Thanks for your reply. To better solve your problem, can you provide a detailed video so that we can see your problem more visually? Best regardsMOKIN Support