If the monitor keeps disconnecting and reconnecting or flashing through the hub/dock's DP port, the issue may be caused by the connected laptop, DP cable, monitor, or hub/dock itself.
Here are some troubleshooting tips that may help you locate and resolve the problem.👇
For laptops:
â—Ź Try the device with a different laptop with a USB-C port, and ensure that the C-port supports DP Alt Mode (display output) to see whether you can get a stable connection.
For DP cables:
â—Ź Verify that all devices are securely attached.
â—Ź Try the device with a different DP cable.
â—Ź If possible, plug your DP cable directly into your devices and see if you get a stable connection.
For monitors:
â—Ź Try the device with a different monitor.
For hubs/docks:
â—Ź Confirm whether the LED light is on when connected to a laptop.
â—Ź Try with a different hub/adapter to see whether you can get a display for your laptop.
If you’ve tried all of the above tips and the problem still persists, please contact Mokin Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.
